AgShows NSW encourages Member Organisations to manage complaints in a fair, transparent, and consistent manner. Effective complaints management supports strong governance, protects volunteers and participants, and helps maintain community confidence in Agricultural Shows.
This Directional Paper supports Member Organisations to implement and apply the Complaints Policy and Complaint Form consistently. It outlines practical steps for receiving, assessing and resolving complaints fairly, confidentially and in accordance with procedural fairness, helping protect volunteers, participants and Member Organisations while strengthening governance and community trust.
These documents are advisory, not mandatory, and are provided as Word documents so you can download and customise them with your organisation’s name and logo. They can also be uploaded to your website or social media pages, and included or linked within your show schedules and online entry systems where applicable.
Word document that can be edited with your organisation name and logo.
Form that can be edited with your organisation name and logo.
Member information for Complaints Procedure.